Returns, Refunds & Exchanges

At TrendyCreation, we want you to feel confident in your purchase. If your heels are not right for you, we accept eligible return, refund and exchange requests reported within three days of delivery, provided the heels are completely unused and show no signs of wear or usage.

Please read the conditions below before submitting your request.

Three-Day Request Window

To request a return, refund or exchange, contact us at trendycreationph@gmail.com within three days of receiving your order.

This is the deadline for reporting your request. Please contact us before sending your heels back so we can provide the return instructions and correct address.

Requests reported after this period are not eligible under our standard return policy, except where applicable consumer rights require otherwise.

Condition of Returned Heels

To qualify for a return, refund or exchange, your heels must be in the same condition as when you received them: unused, unworn and free from any signs of usage.

We will inspect returned heels for signs of wear, including:

• Scuffs, scratches, dirt or marks on the soles.

• Wear or damage to the heel tips.

• Stains, odours or marks on the insoles.

• Stretching, creasing or damage caused by use.

• Damage to straps, buckles, embellishments or other parts of the shoes.

Please handle your heels carefully while checking the fit. Any brief fit check should take place indoors on a clean, soft surface. Wearing the heels outdoors, to an event, or for walking practice may leave signs of usage and make them ineligible for a standard return.

Keep the original packaging and any included accessories, and return them with the heels where available. Package the shoes securely to protect them during transit.

How to Request a Return, Refund or Exchange

Email trendycreationph@gmail.com with the following information:

• Your order number.

• The name used when placing the order.

• The date your order was delivered.

• The product name and size.

• Whether you are requesting a refund or an exchange.

• The reason for your request.

• Clear photographs showing the condition of the heels, including the soles and heel tips.

Our team will review your request and explain the next steps. If your return is accepted for inspection, we will provide the return address and shipping instructions.

Please do not send your order back before contacting us. An acknowledgement of your request or the provision of return instructions does not constitute final refund approval; eligibility will be confirmed after inspection.

Return Shipping Costs

Customers are responsible for the shipping fee to return eligible items to TrendyCreation under this standard return policy.

We recommend using a tracked delivery service and keeping your shipping receipt and tracking number until your return has been completed.

Please pack the heels securely. If the return parcel is delayed or lost, the tracking information will help you follow up with your chosen courier.

Inspection and Refund Approval

Once your returned heels arrive, we will inspect them to confirm that they meet the conditions of this policy.

If the heels are unused, show no signs of wear and meet the other eligibility requirements, we will approve the refund and contact you with the processing details.

If the inspection identifies signs of use or another reason the return is not eligible, we will explain the finding and discuss the next steps with you.

Refund processing and the time taken for funds to appear can vary depending on the payment method and payment provider. Our team will confirm the applicable details when your refund is approved.

Exchanges

If you would prefer a different size or style, please request an exchange within three days of delivery.

The same unused-condition requirements apply to exchanges. Replacement items are subject to availability. Before proceeding, our team will confirm the available options and explain any price difference or applicable shipping charges.

If your preferred replacement is unavailable, we will discuss whether another item or an eligible refund would suit your request.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive damaged heels, a defective product or an item that does not match your order, contact trendycreationph@gmail.com promptly with your order number and clear photographs of the issue.

Keep the item and its packaging while we review your concern. We will explain the appropriate resolution and any return arrangements.

The standard three-day request window, unused-condition requirements and customer-paid return shipping terms do not limit any rights or remedies you may have under applicable consumer law.

Contact Us

For questions about returns, refunds or exchanges, email:

trendycreationph@gmail.com

Include your order number in your message so we can locate your purchase and assist you.